Signature Property Services
in Los Cabos
Exceptional homes deserve exceptional care.
We provide full-service property management for your home in Los Cabos. From full service setup to daily operations and exceptional guest services, we ensure your property performs at the highest standard—financially and experientially.
Local expertise. International hospitality standards. Absolute peace of mind.
Our Core Services
Property Management
Full-service vacation and long-term rental management designed to maximize returns while maintaining your property's pristine condition. Strategic pricing, guest screening, luxury housekeeping, and proactive maintenance
Concierge
Create unforgettable experiences with personalized concierge services. Private transportation, yacht charters, in-home dining, spa services, and exclusive access. We anticipate guest needs and deliver exceptional hospitality.
Setup
Transform your property into a rental-ready home with complete turnkey installation. Utilities activation, high-speed internet, smart home setup, and full stocking with luxury essentials—everything coordinated and guest-ready from day one.
Interior Design
Showcase your property with professionally curated furniture packages designed for luxury rentals. Durable, climate-appropriate materials styled to perfection—creating photography-ready spaces that guests love and want to return to.
Featured Services
• Strategic vacation rental management
• Long-term & seasonal residential leasing
• Concierge & lifestyle services
• Full-service renovation & installation oversight
• Curated designer furniture packages
Why We Are Different
• Local representation committed to protecting your investment
• Proactive maintenance oversight and detailed property inspections
• Established, trusted vendor relationships built on accountability
• A hospitality-driven approach that honors both ownership and guest experience
About Serena Properties
Local and professional property management is not about volume—it’s about precision, discretion, and consistency.We were founded to serve owners who expect their Cabo property to be managed with the same level of care as you would your own home —without sacrificing privacy or control.Our bi-lingual team lives and works in Cabo, providing real-time oversight and immediate response when it matters most.
We look forward to representing your property!
Contact Us
Experience the difference of boutique property management.
Contact our team to discuss how we can serve your Los Cabos property—or enhance your stay.
Elevated Cabo Experiences
Luxury travel is personal. Our concierge services anticipate each guest’s needs, delivering seamless, elevated experiences from arrival to departure.
We partner exclusively with trusted, vetted providers to ensure safety, reliability, and complete discretion.For owners, concierge services enhance guest satisfaction, elevate reviews, extend stays, and increase nightly rates, all without adding operational complexity.
Concierge Offerings:
• Private airport transportation
• Yacht charters & deep-sea fishing excursions
• In-home chefs & private catering
• Wellness services including massage, yoga & spa treatments
• Private tours & exclusive access experiences
Designer Furniture Packages
Our furniture packages are curated specifically for luxury rentals in coastal environments.
What Sets Our Packages Apart:
• Rental-grade durability without sacrificing design
• Climate-appropriate materials
• Cohesive, resort-inspired styling
• Photography-ready presentationIncludes:
• Room-by-room furnishing
• Delivery and installation
• Styling and layout optimization
We ensure your property photographs beautifully—and performs well over time.
Estate Oversight & Asset Representation
Our Property Oversight Management Includes:
• Comprehensive property inspections
• Contractor and vendor supervision
• Preventative maintenance management
• Utility services monitoring
• Emergency response coordination
• Detailed reporting with photo documentation
• Renovation and capital improvement oversight
Dedicated On-Site Representation for Second-homes Owners & Investment Properties
Short-Term Rental Management
Our Short-Term Management Includes:
• Strategic listing placement on premium platforms
• Dynamic pricing and yield optimization
• Pre-arrival guest screening
• Seamless check-in & guest coordination
• Hospitality-grade housekeeping and inspections
• Preventative maintenance oversight
Every stay is treated as a brand experience—not a transaction.
Long-Term Rental Management
Our Long-Term Management Includes:
• Tenant vetting and placement
• Lease administration
• Routine property inspections
• Maintenance coordination
• Owner reporting
For owners seeking stability and discretion, we manage long-term rentals for executives, remote professionals, and seasonal residents.
Preparation & Installations
Every luxury property is unique. Our pricing reflects the level of service, care, and oversight required to manage it properly.
We handle complete installation and setup so your home is fully operational, professionally appointed, and guest-ready.
Installation Scope:
• Utilities and service activation
• High-speed internet & smart home setup
• Kitchenware, linens, and household essentials
• Vendor supervision and quality control
• Inventory documentation
Your property is delivered ready for immediate enjoyment or rental.
Transparent, Customized, Pricing
Every luxury property is unique. Our pricing reflects the level of service, care, and oversight required to manage it properly.
Pricing Is Based On:
• Property size and location
• Rental type (short-term or long-term)
• Service scope selected
• Level of concierge involvementService Categories:
• Monthly management fees
• One-time installation services
• Furniture packages
• Concierge coordination
Terms & Conditions
These Terms and Conditions ("Terms") govern your access to and use of the Serena Properties website and services. By accessing this website, you acknowledge that you have read, understood, and agree to be bound by these Terms.---1. General Information1.1 Informational Purpose
All content on this website is provided for informational purposes only. While we strive to ensure accuracy, the information presented should not be considered a substitute for professional advice or a binding service agreement.1.2 Service Availability
All services offered by Serena Properties are subject to availability and require a formal contractual agreement. Availability may vary based on current capacity, property location, and specific service requirements.1.3 No Client Relationship
Use of this website, including submission of contact forms or inquiries, does not establish a formal client relationship with Serena Properties. A client relationship is established only upon execution of a written service agreement.---2. Services & Modifications2.1 Service Descriptions
Service descriptions on this website are general in nature. Specific services, terms, and pricing are detailed in individual service agreements.2.2 Right to Modify
Serena Properties reserves the right to modify, suspend, or discontinue any services without prior notice. We may also update pricing, service offerings, and operational procedures as business needs require.2.3 Service Agreements
Full terms, conditions, pricing, and service specifications are provided upon formal service engagement through written contract.---3. Third-Party Services3.1 Vendor Performance
Serena Properties works with various third-party vendors and service providers (including but not limited to maintenance contractors, housekeeping services, concierge partners, and property management software providers).3.2 Limitation of Responsibility
We are not responsible for the performance, quality, availability, or actions of third-party vendors. While we carefully select and coordinate with trusted partners, Serena Properties does not assume liability for third-party service delivery.3.3 Vendor Relationships
Third-party services are arranged as a convenience to our clients. Direct agreements between clients and third-party vendors are the responsibility of the respective parties.---4. Website Use4.1 Acceptable Use
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.4.2 Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Serena Properties and is protected by applicable copyright and trademark laws.4.3 Contact Forms & Submissions
By submitting information through our contact forms, you consent to Serena Properties using this information to respond to your inquiry and communicate about our services.---5. Privacy & Data5.1 Information Collection
We collect only the information you voluntarily provide through contact forms and inquiries. This information is used solely for the purpose of responding to your requests and providing information about our services.5.2 Data Protection
Serena Properties takes reasonable measures to protect the information you provide. However, no internet transmission is completely secure, and we cannot guarantee absolute security.5.3 Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.---6. Disclaimers6.1 No Warranties
This website and its content are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.6.2 Accuracy of Information
While we make every effort to ensure information accuracy, Serena Properties does not warrant that website content is complete, accurate, current, or error-free.6.3 Service Outcomes
Descriptions of services and potential outcomes are provided for informational purposes and do not constitute guarantees of specific results.---7. Limitation of Liability
To the fullest extent permitted by law, Serena Properties shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website or our services.---8. Changes to Terms
Serena Properties reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website following any changes constitutes acceptance of the modified Terms.---9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Mexico. Any disputes arising from these Terms or use of this website shall be subject to the exclusive jurisdiction of the courts in Baja California Sur, Mexico.---10. Contact InformationFor questions about these Terms and Conditions, please contact:Serena Properties
📧 [email protected]
📱 +52 624 317 5638 (WhatsApp)
Ventanas del Mar, Fase 2, Building 232
Colonia El Tezal
23454 Cabo San Lucas, Los Cabos
Baja California Sur, Mexico---11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.---12. Entire Agreement
These Terms, together with any service agreements entered into between you and Serena Properties, constitute the entire agreement regarding use of this website and our services.---Last Updated: February 2026By using this website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
Privacy Policy
Our Commitment to Your PrivacySerena Properties respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide through our website and services.---1. Information We Collect1.1 Personal Information You ProvideWhen you contact us or use our services, we may collect:* Contact Information: Name, email address, phone number
* Property Information: Property address, rental details, ownership information (provided voluntarily)
* Communication Records: Messages, inquiries, and correspondence with our team
* Service Preferences: Information about requested services and specific requirements1.2 Automatically Collected InformationWhen you visit our website, we may automatically collect:* Usage Data: Pages visited, time spent on site, navigation patterns
* Device Information: Browser type, operating system, IP address
* Cookies: Small data files stored on your device to improve user experience---2. How We Use Your Information2.1 Primary UsesWe use your information to:* Respond to Inquiries: Answer questions and provide information about our services
* Deliver Services: Fulfill service agreements and manage property management relationships
* Communicate: Send service updates, appointment confirmations, and important notifications
* Improve Operations: Enhance our website functionality and service offerings
* Maintain Records: Keep accurate records of our business relationships and transactions2.2 Legal Basis for ProcessingWe process your information based on:* Your consent when you voluntarily provide information
* Contractual necessity to deliver services you've requested
* Legitimate business interests in operating and improving our services
* Legal obligations requiring us to maintain certain records---3. Information Sharing and Disclosure3.1 Third-Party Service ProvidersWe may share your information with trusted third-party service providers who assist us in:* Property Management Software: Guesty and other property management platforms
* Communication Services: Email, messaging, and customer support tools
* Maintenance and Vendors: Contractors and service providers delivering services to your property
* Professional Services: Legal, accounting, and business advisorsImportant: These third parties are contractually obligated to protect your information and use it only for the purposes we specify.3.2 Legal RequirementsWe may disclose your information when required by law, including:* Compliance with legal processes (subpoenas, court orders)
* Protecting our legal rights and property
* Preventing fraud or illegal activities
* Ensuring safety of individuals or property3.3 What We Do NOT DoWe do not:* Sell your personal information to third parties
* Share your information for marketing purposes without your consent
* Use your information for purposes unrelated to our services---4. Data Security4.1 Security MeasuresWe implement reasonable security measures to protect your information, including:* Secure data transmission and storage protocols
* Limited access to personal information on a need-to-know basis
* Regular security assessments and updates
* Password-protected systems and encrypted communications4.2 LimitationsWhile we take reasonable precautions, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.---5. Your Rights and Choices5.1 Access and CorrectionYou have the right to:* Access: Request a copy of the personal information we hold about you
* Correct: Update or correct inaccurate information
* Delete: Request deletion of your information (subject to legal and contractual obligations)5.2 Communication PreferencesYou may:* Opt out of non-essential communications
* Update your communication preferences at any time
* Unsubscribe from marketing emails (service-related communications will continue as needed)5.3 CookiesYou can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.---6. Data RetentionWe retain your personal information only as long as necessary to:* Fulfill the purposes described in this Privacy Policy
* Comply with legal, tax, and accounting obligations
* Resolve disputes and enforce our agreementsWhen information is no longer needed, we securely delete or anonymize it.---7. International Data TransfersSerena Properties operates in Mexico. If you are located outside Mexico, please note that information you provide may be transferred to and processed in Mexico, where data protection laws may differ from your jurisdiction.---8. Children's PrivacyOur website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.---9. Third-Party WebsitesOur website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.---10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting to our website. We encourage you to review this Privacy Policy periodically.Last Updated: February 2025---11. Contact UsIf you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:Serena Properties
📧 Email: [email protected]
📱 WhatsApp: +52 624 317 5638Mailing Address:
Ventanas del Mar, Fase 2, Building 232
Colonia El Tezal
23454 Cabo San Lucas, Los Cabos
Baja California Sur, Mexico---12. Your ConsentBy using our website and services, you consent to the collection and use of information as described in this Privacy Policy.
Frequently Asked Questions
Q: What areas do you serve in Cabo San Lucas?A: We provide property management services throughout Cabo San Lucas, San José del Cabo, and the Los Cabos corridor. Our portfolio includes properties in Ventanas del Mar, Pedregal, Puerto Los Cabos, and other premium neighborhoods in the region.---Q: What is included in your full-service rental management?A: Our full-service rental management includes strategic pricing optimization, guest screening and communication, professional housekeeping and turnover, proactive maintenance coordination, 24/7 guest support, financial reporting, and seamless booking management through our property management system. We handle everything so you can enjoy the returns without the stress.---Q: How do you determine rental pricing for my property?A: We use dynamic pricing strategies based on seasonal demand, local market trends, property features, comparable listings, special events in Cabo, and real-time booking data. Our goal is to maximize your occupancy and revenue while maintaining competitive rates that attract quality guests.---Q: What is your commission structure?A: Our management fees vary based on the services you require and your property type. We offer transparent, competitive pricing with no hidden fees. Contact us for a personalized quote based on your specific property and needs.---Q: Do you offer services for long-term rentals as well?A: Yes, we manage both short-term vacation rentals and long-term residential leases. Our long-term rental management includes tenant screening, lease administration, rent collection, maintenance coordination, and property inspections. We tailor our services to your investment goals.---Q: How quickly can you get my property rental-ready?A: Our turnkey property setup service typically takes 2-4 weeks, depending on your property's current condition and your specific requirements. This includes utilities activation, internet installation, furnishing coordination, inventory stocking, photography, and listing optimization. We'll provide a detailed timeline during our initial consultation.---Q: What happens if there's maintenance needed while guests are staying?A: We have a network of trusted local contractors available for immediate response. Our team coordinates all maintenance issues promptly, communicates with guests professionally, and ensures minimal disruption to their stay. Emergency repairs are handled 24/7, and we keep you informed throughout the process.---Q: Can I use my property when it's in your rental program?A: Absolutely. We work with you to block out dates when you want to use your property. Simply let us know your plans in advance, and we'll ensure those dates remain available for your personal use. Many owners enjoy both rental income and personal vacation time in their Cabo properties.---Q: What makes Serena Properties different from other property managers?A: We offer boutique, personalized service with a hands-on approach. Unlike large corporate management companies, we limit our portfolio to ensure every property receives dedicated attention. Our owners know us by name, we respond quickly, and we treat every property as if it were our own. We're local, we're accessible, and we genuinely care about your investment.---Q: How do I get started with Serena Properties?A: Simply contact us via email at [email protected], WhatsApp at +52 624 317 5638, or through our website contact form. We'll schedule a consultation to discuss your property, goals, and needs. After an initial property assessment, we'll provide a customized service proposal. Most clients are onboarded and ready to accept bookings within 3-4 weeks.